Let’s Talk Paint & Peace of Mind


Have a question? We’re here for you. You’ll find quick answers below or can send us a message using the form.

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Frequently Asked Questions

Are your kits beginner-friendly?


Yes! Our kits are perfect for beginners and pros alike.

If you can match numbers to colours, you can create something beautiful — no art skills required.

What’s included in each kit?

Every Paint-by-Numbers kit includes:

  • 40x50cm pre-numbered canvas
  • A full set of acrylic paint pots
  • 3 paintbrushes
  • Reference sheet + easy-to-follow instructions
  • DIY Frame or Ready Frame

Every Diamond Painting kit (launching soon) includes:

  • Adhesive canvas with symbol guide
  • Resin gems (aka “diamonds”)
  • Gem tray, pen tool, and wax square
  • DIY Frame or Ready Frame (when available)

What’s the difference between a DIY Frame and a Ready Frame?

We offer two framing options:

  • A self-assembly kit with four wooden stretcher bars. After painting your canvas, you stretch and mount it yourself. It’s a great budget-friendly option for crafty hands.
  • Your canvas arrives pre-mounted on a wooden frame. Once you've finished painting, it’s ready to hang — no tools, stretching, or framing required.
    Ideal if you're gifting the kit or want your finished artwork to be wall-ready without any extra effort.

Can I frame it myself?

Absolutely. All our canvases are a standard 40x50cm, which means they fit most store-bought frames.

You’ve got three great options:

  • DIY Frame kit and assemble it yourself at home
  • Standard 40x50cm frame from your local store
  • Ready Frame option for a pre-framed, display-ready finish

Whichever option you choose, your finished artwork will be ready to show off in no time.

Why might my kit look a little different from the online image?

The images on our website are digital previews or mockups of the final design. Once complete, your piece will have a textured, handcrafted finish — not a flat photo print.

  • Soft brushstrokes and colour block textures
  • Resin gem mosaics

Slight differences may occur due to screen settings or small updates, but we always ensure the finished piece stays true to its style.

How long does production and shipping take?

Each kit is made to order with care. Please allow 2–4 business days for processing.

Once shipped, delivery typically takes:

  • Australia: 10–15 business days
  • New Zealand: 12–25 business days (most kits arrive sooner)
  • You’ll receive a tracking link as soon as your order is on the way.

    We appreciate your patience — it’s worth the wait for something made-to-order and wall-worthy!

What if something’s missing or wrong with my kit?

We’re so sorry! If you’re missing a paint pot, gem packet, brush, or receive the wrong design — just let us know within 7 days of delivery and we’ll make it right.

Our Gallery Guarantee covers any issues that stop your artwork from being wall-worthy.

How long do I have to report a problem?

Please contact us within 7 days of receiving your kit if something isn’t right.

Attach a photo if possible — we’ll handle the rest.

📩 Email: diamondnumberpaint@gmail.com

Can I return my kit if I change my mind?

Because each kit is made to order, we’re unable to accept returns for change of mind, gift regret, or if the design isn’t to your taste.

However, if your kit arrives faulty or not as described, you’re protected under Australian Consumer Law — and we’ll handle your refund or replacement with care.

How fast do you respond to messages?

We usually reply within 1–2 business days (often sooner).

You’ll always hear from a real human — not a bot — and we’ll do our best to help quickly and kindly.

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